Call Center Management


We believe that understanding our client’s need is the key component for us to deliver excellent products and services. We are committed in meeting our client’s quality expectation and actively adopt relevant quality standards in enhancing the business process. As a result we are able to provide excellent customer satisfaction to our clients through the years.We play a major role for government and private sectors in business process to provide them with our services wherever and whenever they needed them.We focus on capturing synergies, balancing technology, services and cost-saving measures, and standardizing requirements across business units.Our objective is to help you build, align and achieve the standard goals of an organization. Also, we believe in working with a high level of professionalism and perfectionism. Our uniqueness is in our innovation and the will for continuous learning and improvement.

With more than 16 years of experience as a leading Call Center Outsourcing company, City Services Technologies enables you to delight your customers. Companies in the Dubai,Sharja,Ajman, Abu dhabi, Oman and other UAE nations have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.