Maintaining continuous and unstinting communication with your clients is essential for the success of your customer relationship efforts. Presently, Email remains one of the primary means of non-voice communication for businesses. City Services Consultancy Consultancy Consultancy, a leading IT-BPO, provides cost-effective email support outsourcing services to companies and organizations for their various business, customer care and marketing activities. We have the resources, the expertise, and the skilled personnel to deliver email support services to our clients and empower your brand building.
City Services Consultancy provides a comprehensive range of customizable email support outsourcing services that helps your organization deliver efficient customer service and drive efficient marketing efforts. Our experienced and skilled customer care staff can provide email support pertaining to various domains such as:
Customer CareTechnical SupportOrder FulfilmentVerificationComplete Query ResolutionResolution Of Escalated CasesTechnical And Non-Technical SupportShipment InformationProduct QueriesAfter Sales QueriesInformation QueriesCross-Selling And Up-Selling Products And Services
Why Outsource Email Support Services To City Services Consultancy?
City Services Consultancy offers customized email support services for your business challenges. Here are some reasons that bolster our reputation as a dependable and trustworthy email customer care and technical support outsourcing service provider:
City Services Consultancy Consultancy Consultancy has greater than 16 years of experience delivering competent and reliable outsourcing services across various business functions inclusive of email support services.
We cater to a wide range of industries including retail, real estate, logistics, health care, software development, education etc.
Outsourcing your email support services to us enables companies to focus on their core competencies. Some benefits include:
Effective Brand Building
Improved Customer Service
Quicker Order Fulfillment
Faster Resolution of Customer Complaints
Higher Customer Satisfaction
We possess considerable expertise in the field of email customer service support and customer relationship management to our clients.
Cost effective email technical support outsourcing services: by outsourcing, you reduce the burden of hiring and training staff as well as investing time and money in email support management.
We provide scalable packages starting from pay per email to pay per project, suiting your needs.
You can also benefit from customized email support packages with different working hours and different days of operation for the customer care staff, depending on the time zone.
High caliber of staff: We hire and train only qualified and skilled staff who are suited to the profession; we provide requisite training in customer care and technical support communication using email.
We have highly effective quality control and monitoring mechanisms in place; we use metrics to measure the effectiveness of our email technical support outsourcing services and are constantly striving to improve and enhance the quality of our services.
Prompt responses: Our staff responds to all customer queries with a minimal amount of delay i.e. we achieve a quick turnaround time. How do we do that?
By prioritizing resolution of downstream issues to reduce repeat emails.
By tracking all email conversations
By respecting the SLAs we enter into with our customers.
We create client specific databases/resource banks related to your specific business function that will help us in efficiently providing domain-specific help to customers. We would be regularly updating this database on basis of changing standards or information related to customer service issues.