Live chat support is turning out to be an easy, convenient and efficient method for marketing new products and services as well as delivery of timely customer service. City Services Consultancy, a global IT-BPO, has greater than 10 years of experience in providing high quality contact center and customer care support services to companies across the world. We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.
We provide a wide range of live chat support outsourcing services pertaining to various business functions. Through our services, businesses can leverage various avenues of communication including live chat support, to be constantly in touch with the pulse of customers.
Why Outsource Live Chat Support Services To City Services Consultancy?
Here are some irrefutable reasons as to why you should outsource live chat support services to City Services Consultancy:
We have 10 years of experience in delivering unmatched customer care and support services for various organizations from across the world.
Outsourcing live chat customer service and technical support allows companies to focus on their core business tasks and functions. You can take advantage of the expertise, knowledge, and support we offer, to drive your customer support to higher levels.
We provide customized and reasonable packages based on the number of operators you may require for your services (Pay per hour, Pay per chat, Pay per month). You can achieve cost reductions in the range of 45-50 % by outsourcing live chat requirements to us.
Using outsourced live chat support services leads to increase in visitor numbers, which will lead to increased number of prospects
Leads to improved delivery of customer service and customer experience
We take care of the whole process of live chat experience, starting from installation of the chat software, upgrades, and maintenance of online chat support to selection and training of appropriate dedicated and skilled personnel.
We are committed to the highest standards of data security and confidentiality: all our chat systems are secure and SSL based.
We offer multiple language support. Our systems can support multiple chats. We use the latest industry standard chat software and customize the software as per your needs.
Our experienced and talented customer service staff will not only assist customers on their queries, but will also cross-sell and up-sell products and services, where required.
We provide technical and non-technical live chat support for clients from various industry verticals such as retail, software, broadcasting, real estate, healthcare, food and beverage, education, web design etc.